Servophil AG: Your service provider for efficient process water cycles

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04.06.2025

Servophil AG: Your service provider for efficient process water cycles

Process water is water that is required in industrial plants or used to manufacture products, e.g. in the paper and cardboard industry. The requirements are always different depending on the application and aim to increase the productivity of the manufacturing process. In 2023, the company was acquired by André Keller, CEO of the FRIKE GROUP, and has been part of the group ever since. Founder Claudia Ertl explains what has happened since then.

Not all water is the same. The application makes the difference.

The production conditions at the customers, mainly producers in the paper, pulp and cardboard industry, determine how the process water is used and reused. There are always different requirements for the circulation treatment of process water depending on the location and product. Servophil AG has a high level of expertise and experience with a variety of technologies that can be used to meet a wide range of requirements.

Applications range from fresh water, cooling water, PM screen water and pulp circuits to recycled waste water. Water scarcity has become a growing problem for manufacturing industries in Europe. Servophil services include

Preservation and disinfection
Deposit prevention
Remote monitoring of dosing systems
Consulting and on-site production-related problem solving.

Servophil AG is mainly active in Switzerland, Germany, Austria, the Netherlands, Belgium, Slovenia, Scandinavia, Finland and Poland. The experts are represented in all these regions and are available to customers on site to solve challenges quickly, individually and efficiently.

Founder Claudia Ertl: What issues are Servophil concerned about?

Since Servophil AG was founded in 2005, we have developed, implemented and supported countless customer projects in the field of process water treatment. We are currently focusing on the topic of sustainability. With our probiotic bacteria «BACPRO» we want to offer a nature-inspired alternative to biocides and conventional chemical-based cleaners that is harmless to people and the environment. Our aim is to establish «BACPRO» as the best available chemical-free technology for preventing deposits and combating odors in the water cycles of industry, primarily the paper industry. With this initiative, we want to strengthen our positioning of «innovation through sustainability» and anticipate the increasingly bleak future for biocides.

What has happened since integration in 2023?

We have known André Keller for many years, as we are a customer of the FRIKE GROUP, the largest independent contract manufacturer in Switzerland. Together we have drawn up a new business plan for the next five years and defined the strategic priorities. Thanks to the FRIKE GROUP's new financial resources, major investments in research and infrastructure are planned, which I am personally very pleased about. This means that nothing stands in the way of our vision of «innovation through sustainability» in financial terms either.

What synergies are used to support each other?

The shared synergies are of an internal nature. Among other things, the Group benefits from a joint training program for employees, the shared use of IT systems and the financial equalization of currency differences. The range of services offered by the two brands Servophil and FRIKE GROUP is fundamentally different and will remain so. Each company should strive for market leadership in its range of services - that is our shared vision.

About Servophil

Servophil AG positions itself as an innovative provider of process water treatment using specialty chemicals, dosing systems and on-site service & consulting in the paper and manufacturing industries. Our goal is to create a strong market position, long-term growth and sustainable customer relationships through high-quality products, control and service. Our vision is to be the preferred choice for customers in the DACH region and near Europe (Benelux/PL/CZ/SVK/SLO/IT) through innovative technologies and first-class service.